Choose your starting point
Which sounds like you?
The simplest answer: the Act mainly places duties on service providers. People feel the results through age checks, changed recommendations, content decisions and new ways to complain.
See who the Act reaches
If you use social media, search or forums
In the lawYou may encounter stronger reporting tools, changed recommendations, warnings, age gates or new choices on large services. The Act does not create one universal login or identity requirement for the internet. source
What to look for
- A clear reason when content or an account is restricted.
- A usable complaint and appeal route.
- A privacy notice that explains what an age check collects and retains.
- Alternatives if a method is inaccessible or produces the wrong result.
If you’re a parent or carer
What Ofcom saysThe protection-of-children regime is intended to reduce children's exposure to pornography and other defined harmful content. Ofcom says the relevant duties came into force in 2025 and its 2026 report found uneven implementation across sectors. source source
Age assurance can help, but it does not replace conversations, device settings, service design, education or support when harm occurs.
If you depend on private or sensitive spaces
Our viewSurvivors, journalists, young LGBTQ+ people, whistleblowers and people seeking health information can depend on confidentiality and contextual moderation. This is not a claim that every one of these users has already been harmed by the Act; it is a reason to test implementation carefully.
Ask whether a service explains automated decisions, protects sensitive data, offers human review and publishes enough information to assess disparate effects.
If you run a site, app or online community
What Ofcom saysStart with functions, users and UK links—not company size or familiar labels. If in scope, identify which risk assessments and duties apply, select proportionate measures, keep required records and review them. source
Small size does not automatically remove core duties. Equally, being in scope does not mean a microservice must copy the systems of a global platform. Obtain professional advice where the scope or risk is uncertain.
Questions anyone can ask
- What is the legal or policy purpose? A service should be able to explain the outcome it is pursuing.
- What data or speech is affected? Look beyond labels to actual inputs, outputs and retention.
- What alternative was considered? Proportionality includes whether a less intrusive route could work.
- What happens when the system is wrong? Accessible notice and redress are part of a trustworthy system.
Sources for this page
- Data protection guidance
Information Commissioner's Office. Expectations for age assurance and data protection compliance.
ICO guidance on lawful, fair, transparent, proportionate and privacy-conscious age assurance. Published 14 October 2021; last checked 8 August 2026.
- Regulator statement
Ofcom. Ofcom's approach to implementing the Online Safety Act.
Ofcom's implementation roadmap, milestones, active duties and planned regulatory work, updated in July 2026. Published 26 October 2023; last checked 8 August 2026.
- Regulator evidence
Ofcom. Use of Age Assurance Report 2026.
Ofcom's statutory assessment of how regulated services have used age assurance and early evidence of effectiveness. Published 15 July 2026; last checked 8 August 2026.
- Regulatory guidance
Ofcom. Online Safety Act compliance guide for providers of online services.
Practical regulatory guidance for services on deciding whether the Act applies and meeting their duties. Published 16 December 2024; last checked 8 August 2026.
- Primary legislation
UK Parliament. Online Safety Act 2023.
The current consolidated text of the Act, including regulated services, duties, enforcement powers, safeguards and exemptions. Published 26 October 2023; last checked 8 August 2026.